At Heylist, trust is the foundation of successful collaborations. That’s why we’ve introduced mutual reporting—a new feature that empowers both creators and workspaces (brands/agencies) to flag issues, provide feedback, and protect the quality of their experience. Whether you’re a brand experiencing ghosting or a creator dealing with unclear briefs, you now have a structured way to report problems within the platform.

Let’s break down what this new feature offers, how to access it, and why it’s a game-changer for everyone on Heylist.

Built-in accountability, on both sides

We’ve made it easier than ever to raise concerns directly from where they happen. No need to leave the platform or search for help.

This creates a two-way feedback channel, helping us keep collaborations transparent, fair, and safe.

Where can creators find it

Creators can now report a workspace directly from the bottom of the campaign briefing screen.

Where can workspaces find it

Workspaces (clients, agencies, or brands) can report a creator from the Outreach section of their campaign interface.

Clear reasons, faster resolutions

No more vague feedback. Our new report forms come with pre-set reasons to help classify and resolve issues more efficiently. Each option is tailored to the typical concerns faced by creators and workspaces:

For workspaces reporting creators:

• No content posted
• Late submission
• Incomplete content
• Wrong platform
• Content quality issues
• Ghosting
• Fake engagement
• Profile is now private
• Dropped out of campaign last minute
• Posting inappropriate content

For creators reporting workspaces:

• Client isn’t responding
• Poor communication
• Unclear request/brief
• Poor campaign experience
• Late payment
• Spam or suspicious behavior
• Other

This level of detail ensures Heylist can take faster, fairer, and more data-driven actions when something goes wrong.

Why it matters

Trust is earned—and mutual reporting keeps everyone accountable. By giving both creators and workspaces a voice when issues arise, we help:

• Prevent future mismatches
• Improve campaign clarity and expectations
• Flag problematic behavior early
• Create a safer and more productive environment for all users

This feature also helps us continuously refine our matching algorithm and enforce community standards more proactively.