Role Overview
As CSM, you'll own the post-sale journey for a portfolio of Heylist customers. You'll onboard them, drive adoption, identify expansion opportunities, and act as their strategic partner, working closely with Sales, Product, and Support.
Key Responsibilities
1. Onboarding & Adoption
- Own onboarding for new customers and set them up for early wins
- Drive adoption of Heylist features across your accounts
- Deliver training, best practices, and enablement content
2. Relationship & Retention
- Build strong relationships with marketing leaders and campaign managers
- Run quarterly business reviews and success planning
- Proactively surface risks and coordinate cross-functional saves
3. Expansion & Advocacy
- Identify expansion opportunities and partner with Sales to close them
- Turn happy customers into references, case studies, and advocates
- Bring customer feedback to Product to shape the roadmap
What You'll Own
- Retention, expansion, and health for your portfolio
- Customer outcomes and time-to-value
- Voice of customer inside Heylist
Requirements
- 3+ years in Customer Success, Account Management, or similar B2B SaaS role
- Track record of driving retention, adoption, and expansion
- Strong communication and stakeholder management skills
- Highly organized, comfortable running multiple accounts in parallel
- Fluent in English and French
Nice to Have
- Experience with marketing teams, agencies, or creator platforms
- Familiarity with CS tools like Gainsight or ChurnZero
Success Metrics
- Gross and net retention across your portfolio
- Expansion revenue driven with Sales
- Customer health scores and NPS
- Adoption and time-to-value for new customers
About Heylist
Heylist is transforming how brands and creators collaborate. Our platform helps marketers identify the right creators, streamline campaign management, and measure results with confidence. We partner with leading global brands and are building the go-to solution for data-driven creator marketing.
We’re a fast-growing, venture-backed team fueled by curiosity, creativity, and execution. If you thrive in high-velocity environments and want to shape the future of the creator economy, you’ll feel right at home.
Our Core Values
Trust is how people grow ideas, communities, and brands. We believe the future belongs to those who empower human creativity, earn trust, and create opportunities together.
At Heylist, we're reimagining how consumers and marketing collaborate. We're helping brands activate trusted communities, transform customers into creators, and make social marketing an
always-on engine for growth.
Our goal is simple: help every brand grow through the people who trust it most.
One
Be curious. Understand deeply.
Two
Cancel the noise. Simplify complexity.
Three
Be optimistic. Find the opportunity.
Four
Be useful. Help others win.
Five
Pursue excellence. Make good great.
Six
Stay relentless. Deliver results.
Benefits & Well-being
Health & wellness
Group insurance coverage and retirement savings contributions.
Equity & ownership
Stock option plan to grow with the company.
Work tools
Essential work tools covered by the company.
Flexible paid time off
Flexible paid days for illness or family obligations.
Inclusion & diversity
A diverse and inclusive environment where everyone is empowered to contribute.
