About the Role
As a Customer Success Manager, you'll be the bridge between Heylist and our customers. You'll support brands throughout their journey, from onboarding to campaign success, helping them unlock the full value of influencer marketing. Working closely with our Product, Marketing, and Commercial teams, you'll advocate for customer needs while contributing to the continuous improvement of our platform and services.
Key Responsibilities
- Deliver exceptional customer support by responding to questions and resolving issues quickly and effectively.
- Lead onboarding sessions and help new customers confidently adopt the Heylist platform.
- Build strong, long-term relationships with customers by understanding their goals and providing tailored guidance.
- Monitor customer health and proactively identify opportunities to improve engagement and success.
- Gather customer feedback and collaborate with Product and Marketing teams to enhance the platform and overall customer experience.
- Create and maintain educational resources, best practices, and onboarding materials.
- Advocate for customers internally and help shape a customer-first culture across the company.
Qualifications
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role.
- Bachelor's degree in Business, Communications, Marketing, or equivalent professional experience.
- Excellent communication skills in both English and French, written and spoken.
- Strong relationship-building and problem-solving abilities with a customer-first mindset.
- Ability to manage multiple priorities in a fast-paced, collaborative environment.
- Experience with CRM platforms and customer success tools.
- Experience in SaaS, digital marketing, or influencer marketing is considered a strong asset.
About Heylist
Heylist is transforming how brands and creators collaborate. Our platform helps marketers identify the right creators, streamline campaign management, and measure results with confidence. We partner with leading global brands and are building the go-to solution for data-driven creator marketing.
We’re a fast-growing, venture-backed team fueled by curiosity, creativity, and execution. If you thrive in high-velocity environments and want to shape the future of the creator economy, you’ll feel right at home.
Our Core Values
Trust is how people grow ideas, communities, and brands. We believe the future belongs to those who empower human creativity, earn trust, and create opportunities together.
At Heylist, we're reimagining how consumers and marketing collaborate. We're helping brands activate trusted communities, transform customers into creators, and make social marketing an
always-on engine for growth.
Our goal is simple: help every brand grow through the people who trust it most.
One
Be curious. Understand deeply.
Two
Cancel the noise. Simplify complexity.
Three
Be optimistic. Find the opportunity.
Four
Be useful. Help others win.
Five
Pursue excellence. Make good great.
Six
Stay relentless. Deliver results.
Benefits & Well-being
Health & wellness
Group insurance coverage and retirement savings contributions.
Equity & ownership
Stock option plan to grow with the company.
Work tools
Essential work tools covered by the company.
Flexible paid time off
Flexible paid days for illness or family obligations.
Inclusion & diversity
A diverse and inclusive environment where everyone is empowered to contribute.
